SERVICE AND PARTS WARRANTY
Ishii Motor Industries LLC provides a 12 month 12,000 mile in-house warranty (whichever comes first) on parts and services performed. The warranty is measured from the date and odometer reading on the invoice. This limited warranty is only extended to the purchaser of parts & services and not to any party who may purchase the vehicle within the warranty period. A purchaser of parts and services has the right to have warranty service performed within that period. The warranty period is subject to extension if the warranty repairs cannot be performed due to delays caused by circumstances beyond the control of the customer.
When it comes to vehicle maintenance service, Ishii Motor Industries LLC promises to service your vehicle correctly the first time or we guarantee to re-perform this service at no additional charge to the customer as long as the vehicle has been properly maintained as specified by the vehicles manufacturer. Ishii Motor Industries shall not be liable for any incidental or consequential failure to a repair item. This includes, but is not limited to, off-road use, competitive driving & installation of aftermarket components. This warranty is also invalid to normal wear & tear, negligence, improper treatment, repair performed by another facility/person, environmental influences, or treatment contrary to a vehicle’s owner’s manual.
Ishii Motor Industries LLC will offer no service warranty when a customer provides their own parts. If said part does fail, we will thoroughly check over our work at no charge but will not perform warranty service unless the failure to the provided part was due to improper installation. Customer provided parts will not be covered under this warranty under any circumstance.
Nothing in this warranty obligates Ishii Motor Industries LLC to perform any services other than remediation of defects or failures to the parts and workmanship performed here at Ishii Motor Industries.
SHOP LABOR RATE
$120.00 Per hour
$145.00 Per hour for Customization.
(Customization refers to any process that alters the vehicle from Original condition)
$145.00 Per hour for any operation where the part is provided by the customer
$100, unless waived or absent face-to-face contact.
A written estimate for repairs which will cost more than
Return or inspection of all replaced parts if requested at time of repair authorization;
Authorize orally or in writing any repairs which exceed the estimated total presales tax cost by more than ten percent; and Authorize any repairs orally or in writing if your vehicle is left with the repair facility personnel.
If you have authorized a repair in accordance with the above information, you are required to pay for the costs of the repair prior to taking the vehicle from the premises.
STORAGE OF REPLACED PARTS
If you have requested for us to keep your replaced parts we will only keep them for 1 week starting from the day you picked up your vehicle.
If the parts are not picked up or you have not made a request to hold the parts longer during the 1 week time period you forfeit your ownership of the parts and we will dispose of them.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
The customer should not return any items until a resolution is reached with our customer service department. All damaged goods must be reported within 24 hours of receiving shipment to our customer service department.
In general, Ishii Motor Industries does not accept any returns unless we provided or shipped a different item than what was ordered by the customer.
Any return requests must be submitted to our customer service department within 30 days. Any return requests will be handled on a case-by-case basis to account for defective and/or damaged items.
If a shipped item appears to be visibly damaged upon receipt, the customer is advised to refuse the shipment package.
Please submit any inquiries to: